Loyalty Points Policy

1. Introduction:
Our loyalty program is designed to reward our valued customers for their continued patronage. The program is open to all customers who meet the eligibility criteria outlined below.

2. Eligibility:
All customers with a valid and active account at Shop Around are automatically enrolled in the loyalty program. Individuals must be at least 18 years old to participate.

3. Earning Points:
Customers earn points based on their purchases. For every R100 spent, they receive 1 point. Bonus points may be awarded during special promotions or events.

4. Redemption:
Customers can redeem their points for discounts on future purchases. Points can be redeemed online at shop-around.co.za. Points cannot be redeemed for cash.

5. Points Expiry:
Loyalty points expire 12 months after the last qualifying purchase. Customers will receive notifications about expiring points in advance.

6. Point Transfers:
Points are non-transferable and can only be used by the account holder.

7. Returns and Refunds:
If a customer returns a product, the corresponding points earned for that purchase will be deducted from their account.

8. Program Changes:
Shop Around reserves the right to modify or terminate the loyalty program at any time. Changes will be communicated to participants through email or on our website.

9. Fraud Prevention:
Any misuse or fraudulent activity related to the loyalty program may result in the suspension or termination of the customer’s account.

10. Privacy:
Customer information collected for the loyalty program will be handled in accordance with our privacy policy.

11. Contact Information:
For inquiries or assistance regarding the loyalty program, customers can contact our customer service at support@shop-around.co.za