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Frequently Asked Questions

The following questions are, concerns and enquiries that our customers make frequently. we hope that some of the questions you have may be found here and help you understand how we work.

We offer a wide range of electronics, including audio equipment and smart home devices.

Yes, all our products are brand new and come directly from reputable manufacturers.

You can reach our customer support team through the “Contact Us” section on our website or via email at [sales@shop-around.co.za]

We accept credit/debit cards, direct bank transfer, and other secure online payment methods. Check our website for the complete list.

We offer standard and expedited shipping options. Delivery times and costs vary based on your location. Details can be found in our shipping policy.

Once your order is shipped, you will receive a tracking number via email. Use this to monitor your order’s delivery status.

No, we do offer international shipping for this website.

Yes, we have a hassle-free return policy within 14 days of purchase. Check our
return policy for specific details and instructions.

Stay updated on our latest promotions by checking our website regularly or
subscribing to our newsletter.

Most of our products come with a standard manufacturer’s warranty of 12
months. Extended warranty options may also be available for certain items.

Yes, our website uses secure encryption protocols to ensure the safety of your
personal and payment information

Orders can be cancelled within 12 hours of placement. Contact our customer
support team for assistance.

You can reset your password by clicking on the “Forgot Password” link on the
login page. Follow the instructions sent to your registered email.

Compatibility information is usually listed in the product description. If you have specific concerns, reach out to our support team for assistance.

Changes to the shipping address can be made within 12 hours of placing the
order. Contact our support team promptly for assistance.

Yes, we provide discounts for bulk purchases. Contact our sales team for
personalized assistance.

You can unsubscribe from our newsletter by clicking the “Unsubscribe” link at
the bottom of any newsletter email.

Contact our customer support team immediately with photos of the damaged
product. We will guide you through the replacement process.

Modifications to orders can be made within 12 hours of placement. Contact our
support team promptly for assistance.

Currently, we operate as an online store only. You can explore and purchase our
products through our website. You can only visit our physical store for collections strictly at the gate.

Once your order is shipped, you will receive a tracking number via email. Use this to monitor your order’s delivery status.

We strive to offer environmentally conscious options. Look for eco-friendly labels in our product descriptions.

Changes to the shipping method can be requested within 12 hours of placing the order. Contact our support team for assistance.

Yes, many products come with installation guides. Check the product description or contact our support team for specific instructions.

Our privacy policy outlines how we collect, use, and protect your personal
information. Find it on our website for detailed information.

Generally, only one discount code can be applied per order. Check the terms and conditions of the promotion for details

Yes, we offer electronic gift cards in various denominations. They can be
purchased on our website

Yes, you can update your email address in the account settings. For further
assistance, contact our support team.

You can sign up for product alerts by visiting the product page and clicking on the “Notify Me” or “Alert Me” option.

Contact our support team immediately with your order number. If applicable, we will assist you in applying the discount retroactively

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